Terms and Conditions for Personalised Goods

1. Our Details

• Business Name: personalisedslippers.co.uk

• Registered Address:glasgow uk

• Contact Email: bellachic1@yahoo.com

2. The Contract

• A legally binding contract is formed when we send you an order confirmation email.

• We reserve the right to cancel any order if there is a pricing error or if we cannot fulfill the personalisation request due to technical or ethical reasons.

3. Personalisation and Customer Responsibility

• Accuracy: You are responsible for ensuring all information provided (e.g., spelling, dates, images) is correct at the time of order. We cannot offer refunds or replacements for errors made by the customer.

• Image Quality: For photo-based products, we are not responsible for poor print quality resulting from low-resolution images provided by you.

• quality resulting from low-resolution images provided by you.

• Intellectual Property: By placing an order, you confirm you own the rights to, or have permission to use, any images or logos you provide. You agree to indemnify us against any third-party claims regarding copyright infringement.

4. Cancellation and Returns (The "Bespoke" Exception)

• No Right to Change Your Mind: Under the Consumer Contracts Regulations 2013, the standard 14-day "cooling-off" period does not apply to goods made to your specifications or which are clearly personalised.

• Order Changes: Once production has begun, we may not be able to accept changes or cancellations. If we do, we reserve the right to charge for any costs already incurred

• or cancellations. If we do, we reserve the right to charge for any costs already incurred (e.g., materials used).

5. Faulty Goods

• Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

• If your item is faulty, not as described, or of unsatisfactory quality, you are entitled to:

  • Within 30 days of delivery: A full refund or replacement.

  • After 30 days: A repair or replacement in the first instance.

• Reporting Faults: Please report any damage or faults within 24 hours of delivery where possible.

6. Delivery

• Timeline: We aim to deliver within 4 days. The statutory default is 30 days unless otherwise agreed.

• Responsibility: We are responsible for the goods until they are delivered to your door or a nominated safe place/neighbour.

7. Governing LawThese terms are governed by the laws of [England and Wales / Scotland / Northern Ireland].